Business Process Improvement Through Software

Dive into the details to discover how aACE can help your business.

aACE software blog -  a complete resource for SMBs looking to improve their business processes. Read our articles on all things CRM, Accounting Software, ERP, Inventory Management & more

Business Process Improvement Through Software!

All things CRM, Accounting Software, ERP, Inventory Management & more

Read more about Satisfy and Delight Your Customers With Product Options and Alternates

Satisfy and Delight Your Customers With Product Options and Alternates

If you sell more than a handful of products, chances are your staff can’t memorize every single one. So what happens when a customer wants to purchase something that’s out of stock – will your sales team know off-hand which other products would meet that customer’s needs? And if there’s a product in your catalog that would go great with the one your customer is ordering, will your employees think to recommend it? Wouldn’t it be great if you could put that information right at your order writers’ fingertips, exactly when they need it?Learn More

Read more about Easily and Accurately Collect Sales Taxes with aACE+ Avalara AvaTax

Easily and Accurately Collect Sales Taxes with aACE+ Avalara AvaTax

To learn more about how aACE makes sales tax management easy, let’s look at how our sample company, aACME Education Solutions, uses these features in their day-to-day operations.

aACME sales rep Jamie Gianelli receives an order from P.S. 118 in the Bronx for 35 science textbooks and 5 hours of curriculum development. When Jamie creates the order, aACE automatically pulls in the NYC tax profile based on the postal code in P.S. 118’s shipping address. This tax profile is configured with each of the tax rates applicable in New York City as well as any items that are exempt from the local sales tax.

NYC Tax Profile

When Jamie processes the order, aACE calculates the sales tax and includes it in the grand total.

PS 118 Order Annotated

Once the order is shipped, Alexis Kohn in the Accounts Receivable department receives a notice that the related invoice has been generated. While inspecting the invoice to make sure everything looks accurate, Alexis wants to know how the sales tax was calculated. By navigating to the related general ledger transactions, she can see how much of the tax went to the GL accounts for the New York State, New York City, and Metropolitan Commuter District taxes, respectively.

This will become important when it comes time to remit these collected taxes to the government. Alexis will be able to easily see the balance owed to each tax agency and cut a check for those amounts.

PS 118 GL Entries

But what happens when an order comes in from a state where aACME is not required to collect sales taxes?

Jamie receives an order from the Shea Township School District for two new electronic whiteboards. Shea Township is located in Ohio, where aACME does not have a presence and is therefore not required to collect sales taxes. When Jamie enters the order, aACE automatically pulls in the Out-of-State tax profile based on the customer’s ship-to postal code. This tax profile is configured not to collect taxes, so when the order is processed, the sales tax comes to $0.

STSD Order Annotated

Similarly, aACE also includes tools for supporting tax-exempt customers. For example, longtime aACME client Full STEAM Charter School is a nonprofit and exempt from paying sales taxes. In Full STEAM’s Company record, they are flagged as tax exempt and their exemption certificate is kept on file.

Full STEAM Company Record Annotated

Now you may be asking, what happens when a customer located in one tax jurisdiction places an order to be picked up in another jurisdiction? aACE can handle that, too.

Jamie receives an order for 5 new student tablets from Nikki Huang at Southglen High School. SHS is located in Pemberton, NJ, but Nikki is going into the city for a conference and plans to pick up the tablets in person from aACME’s Manhattan location. When Jamie enters the order, she selects “Pick Up” as the type of delivery.

Southglen Order Pick Up

This automatically changes the shipping address from Southglen’s Pemberton campus to aACME’s New York office. aACE also pulls in the NYC tax profile based on the new postal code associated with the order.

Southglen Shipping Address Annotated

As you can see, aACE’s out-of-the-box tax functionality makes it simple to collect and remit sales taxes. But if you have a presence in a large number of tax jurisdictions, you may not want to manually update dozens of profiles every time there’s a change in tax rates — and some tax jurisdictions don’t align perfectly with local zip codes, complicating matters even further. Then there are jurisdictions that tax certain items on a tiered basis — meaning the first $5,000 in sales, for example, is taxed at one rate while the next $5,000 is taxed at a different rate and so on — not to mention jurisdictions that tax items differently depending on the circumstances, like a raw chicken from the grocery store’s meat department vs. that same chicken sold after having been roasted at the deli counter. Wouldn’t it be great if you could automate sales tax collection with even more precision?

That’s where aACE+ Avalara AvaTax comes in.

Jamie receives an order from the Brightside Charter School for 10 new student tablets and 10 cases — but now, aACME has implemented the aACE+ AvaTax integration. Like the previous examples, aACE auto-selects the tax profile associated with Brightside’s postal code. This time, however, the tax profile has AvaTax enabled as shown by the AvaTax Icon icon, which tells aACE to bypass its internal tax infrastructure and use the Avalara integration instead.

BCS Order Annotated

AvaTax calculates the order’s sales tax in seconds using the precise location of Brightside’s shipping address. Without leaving aACE, Jamie can see top-level details from AvaTax such as the amount of the order, the total taxable amount minus any discounts or exemptions, and the total sales tax.

BCS Order AvaTax Dialog

Once the order has been shipped, aACE again automatically generates an invoice. Over in the A/R department, Alexis logs in and reviews the invoice to make sure it’s correct before sending it to the customer.

BCS Invoice

If Alexis ever needs to double-check the tax calculations for this invoice, she can simply log into aACME’s Avalara AvaTax account. She finds invoice #50064 in the Transactions portal and opens up the detail view. Alexis can see the sales tax for the invoice broken down by line item, including the taxable amount of each line item, any discounts, the taxes or fees associated with each item, and the cost of each item with taxes included.

For more details, Alexis can click on the line item for the tablets. Here she can see each individual tax jurisdiction that this item was subject to as well as the tax rates and total tax amount for each one. When tax time rolls around, Alexis will use Avalara’s robust reporting and filing tools to remit any accrued taxes to the appropriate jurisdictions all over the country.

aACE tax profiles and the aACE+ Avalara AvaTax integration can help take the headache out of tax time. To learn more about aACE+ AvaTax, check out our landing page on Avalara’s website. And to discover how aACE can help streamline your business’s operations, register for a webinar today.

Learn More

Managing sales taxes isn’t anyone’s idea of a good time — but it doesn’t have to be a chore, either. aACE’s out-of-the-box tax management infrastructure makes it easy for you to set and update tax profiles for each jurisdiction in which you do business. And for even more peace of mind,... Learn More

-->

Managing sales taxes isn’t anyone’s idea of a good time — but it doesn’t have to be a chore, either. aACE’s out-of-the-box tax management infrastructure makes it easy for you to set and update tax profiles for each jurisdiction in which you do business. And for even more peace of mind, the aACE+ Avalara AvaTax integration uses geolocation to provide precise, up-to-date tax rates every time you make a sale.

To learn more about how aACE makes sales tax management easy, let’s look at how our sample company, aACME Education Solutions, uses these features in their day-to-day operations.

aACME sales rep Jamie Gianelli receives an order from P.S. 118 in the Bronx for 35 science textbooks and 5 hours of curriculum development. When Jamie creates the order, aACE automatically pulls in the NYC tax profile based on the postal code in P.S. 118’s shipping address. This tax profile is configured with each of the tax rates applicable in New York City as well as any items that are exempt from the local sales tax.

NYC Tax Profile

When Jamie processes the order, aACE calculates the sales tax and includes it in the grand total.

PS 118 Order Annotated

Once the order is shipped, Alexis Kohn in the Accounts Receivable department receives a notice that the related invoice has been generated. While inspecting the invoice to make sure everything looks accurate, Alexis wants to know how the sales tax was calculated. By navigating to the related general ledger transactions, she can see how much of the tax went to the GL accounts for the New York State, New York City, and Metropolitan Commuter District taxes, respectively.

This will become important when it comes time to remit these collected taxes to the government. Alexis will be able to easily see the balance owed to each tax agency and cut a check for those amounts.

PS 118 GL Entries

But what happens when an order comes in from a state where aACME is not required to collect sales taxes?

Jamie receives an order from the Shea Township School District for two new electronic whiteboards. Shea Township is located in Ohio, where aACME does not have a presence and is therefore not required to collect sales taxes. When Jamie enters the order, aACE automatically pulls in the Out-of-State tax profile based on the customer’s ship-to postal code. This tax profile is configured not to collect taxes, so when the order is processed, the sales tax comes to $0.

STSD Order Annotated

Similarly, aACE also includes tools for supporting tax-exempt customers. For example, longtime aACME client Full STEAM Charter School is a nonprofit and exempt from paying sales taxes. In Full STEAM’s Company record, they are flagged as tax exempt and their exemption certificate is kept on file.

Full STEAM Company Record Annotated

Now you may be asking, what happens when a customer located in one tax jurisdiction places an order to be picked up in another jurisdiction? aACE can handle that, too.

Jamie receives an order for 5 new student tablets from Nikki Huang at Southglen High School. SHS is located in Pemberton, NJ, but Nikki is going into the city for a conference and plans to pick up the tablets in person from aACME’s Manhattan location. When Jamie enters the order, she selects “Pick Up” as the type of delivery.

Southglen Order Pick Up

This automatically changes the shipping address from Southglen’s Pemberton campus to aACME’s New York office. aACE also pulls in the NYC tax profile based on the new postal code associated with the order.

Southglen Shipping Address Annotated

As you can see, aACE’s out-of-the-box tax functionality makes it simple to collect and remit sales taxes. But if you have a presence in a large number of tax jurisdictions, you may not want to manually update dozens of profiles every time there’s a change in tax rates — and some tax jurisdictions don’t align perfectly with local zip codes, complicating matters even further. Then there are jurisdictions that tax certain items on a tiered basis — meaning the first $5,000 in sales, for example, is taxed at one rate while the next $5,000 is taxed at a different rate and so on — not to mention jurisdictions that tax items differently depending on the circumstances, like a raw chicken from the grocery store’s meat department vs. that same chicken sold after having been roasted at the deli counter. Wouldn’t it be great if you could automate sales tax collection with even more precision?

That’s where aACE+ Avalara AvaTax comes in.

Jamie receives an order from the Brightside Charter School for 10 new student tablets and 10 cases — but now, aACME has implemented the aACE+ AvaTax integration. Like the previous examples, aACE auto-selects the tax profile associated with Brightside’s postal code. This time, however, the tax profile has AvaTax enabled as shown by the AvaTax Icon icon, which tells aACE to bypass its internal tax infrastructure and use the Avalara integration instead.

BCS Order Annotated

AvaTax calculates the order’s sales tax in seconds using the precise location of Brightside’s shipping address. Without leaving aACE, Jamie can see top-level details from AvaTax such as the amount of the order, the total taxable amount minus any discounts or exemptions, and the total sales tax.

BCS Order AvaTax Dialog

Once the order has been shipped, aACE again automatically generates an invoice. Over in the A/R department, Alexis logs in and reviews the invoice to make sure it’s correct before sending it to the customer.

BCS Invoice

If Alexis ever needs to double-check the tax calculations for this invoice, she can simply log into aACME’s Avalara AvaTax account. She finds invoice #50064 in the Transactions portal and opens up the detail view. Alexis can see the sales tax for the invoice broken down by line item, including the taxable amount of each line item, any discounts, the taxes or fees associated with each item, and the cost of each item with taxes included.

For more details, Alexis can click on the line item for the tablets. Here she can see each individual tax jurisdiction that this item was subject to as well as the tax rates and total tax amount for each one. When tax time rolls around, Alexis will use Avalara’s robust reporting and filing tools to remit any accrued taxes to the appropriate jurisdictions all over the country.

aACE tax profiles and the aACE+ Avalara AvaTax integration can help take the headache out of tax time. To learn more about aACE+ AvaTax, check out our landing page on Avalara’s website. And to discover how aACE can help streamline your business’s operations, register for a webinar today.

Learn More

Read more about Seamlessly, Securely Process Customer Payments with aACE+ Payments

Seamlessly, Securely Process Customer Payments with aACE+ Payments

With aACE+ Payments, you can.

A growing list of leading payment processing services integrate seamlessly with your aACE solution, ensuring that you’re able to quickly and securely process credit card, debit card, and ACH check payments. Eliminate the hassle of manually entering payment information into multiple solutions; with aACE+ Payments, you can enter payment information directly into a payment processor’s secure servers from aACE. Securely applying payment is a breeze, saving you time and minimizing the potential for errors. To learn more, let’s take a look at how our sample company, aACME Education Solutions, uses this feature in their day-to-day operations.

Mara Harvey receives a call from Luisa Ramos at the Brightside Charter School. Luisa would like to place an order for 5 student tablets and put it on her company card. Mara creates the order in aACE, specifying Credit Card as the billing terms.

BCS Order

When Mara selects Credit Card as the billing terms, a Credit Card field appears underneath the order’s total. Because Luisa doesn’t have a credit card on file yet, Mara will need to enter one so that it’s available when the product ships.

To add Luisa’s credit card, Mara clicks on the Purple Plus Icon button to the left of the Credit Card field. A form pops up where Mara can enter Luisa’s credit card details without leaving the order. The form automatically pulls in address information from Brightside Charter School’s company record, and Mara fills in the card number, expiration date, security code, and cardholder name.

BCS Generate Alias Form

Although this form was launched by a button in aACE, the form itself isn’t part of aACE — instead it’s a portal into the payment processor’s server that has been integrated seamlessly into aACME’s aACE solution. This ensures that when Mara enters Luisa’s sensitive credit card information, that data is never stored locally where it may be at risk, but rather is stored only on the payment processor’s secure servers.

Once the Mara submits the form, the payment processor generates a token for Luisa’s credit card that is stored in aACE. This makes it easier for the aACME sales team to process future orders, while still maintaining PCI compliance. In seconds, Mara receives a message that the transaction went through successfully. The card is now ready to be used.

Mara closes the form, and aACE automatically pulls the card’s alias into the Credit Card field. Only the card brand, last four digits, and expiration date are displayed. A hidden field contains the token; remember, at no point does aACE itself or Mara’s workstation have access to the full credit card number.

BCS Transaction Result

Mara saves and processes Luisa’s order, which prompts aACE to automatically generate a shipment for the tablets. In aACME’s warehouse, Ned Walker picks the tablets using the aACE Pick App. When he’s finished, aACE automatically transmits the shipment to aACME’s shipping solution.

Over in the Shipping Department, Kristie Hernandez logs into the shipping solution and schedules Luisa’s package for delivery. The shipment information is automatically pulled back into aACE, where the shipment record’s status is updated to Shipped.

At this point, aACE automatically generates an invoice for the order. Because the order is configured to charge the card on file, Luisa’s card is automatically charged for the balance, resulting in a posted receipt and closed invoice.

BCS Order with CC

In the receipt’s log, we can see that the credit card was successfully charged.

BCS Invoice and Receipt

But what happens when there’s a problem with the credit card and the payment fails to go through? aACE notifies the relevant parties immediately, enabling you to prevent products from going out the door without having been paid for. Let’s take a look at how that works.

Mara receives another order, this time for 3 electronic whiteboards from the Montboro School District. Sam Patel, the Assistant Superintendent placing the order, would like to pay with a credit card he has used previously with aACME. As before, Mara selects Credit Card as the billing terms and the Credit Card field appears under the order’s total. This time, instead of entering new credit card details, Mara can simply choose the card Sam wants to use from the drop-down list.

MSD Order

The order proceeds to the warehouse, where it’s picked, packed, and prepared to be shipped. When Kristie schedules the shipment, aACE again automatically generates an invoice and charges the credit card on file – but this time, the card is declined.

Immediately, aACE sends a text message to Kristie’s mobile phone. She cancels the shipment and stops the package from leaving before payment is received. Mara also receives a notification, allowing her to quickly follow up with Sam to get a new credit card for the order.

MSD Notice

Now we’ve seen how aACE+ Payments makes it easy to take credit card payments, but what happens if a customer requests a refund or exchange?

The Full STEAM Academy Charter School ordered 25 French textbooks, but when they arrive, two of the books are damaged. Tina Rivera, the school principal, contacts aACME to initiate the refund process and send the damaged books back.

When the package from Full STEAM arrives in aACME’s warehouse, Alexis Kohn in the Billing department receives a notice alerting her that an adjustment invoice has been generated. She determines that everything looks correct and processes it, which reverses the amount of the two textbooks from the original invoice.

Full STEAM Invoice with Adjustment

Next, Alexis needs to issue a partial refund for the two damaged books. To do that, she pulls up the original receipt and selects Credit/Adjust Receipt from the Actions menu.

Full STEAM Receipt

aACE automatically pulls in the customer, method of payment, invoice, order, and a suggested amount for the refund. After double-checking that the information is correct, Alexis posts the receipt. Tina’s credit card is then refunded when the credit card batch settles overnight.

Full STEAM Receipt Log

What if a sales rep makes a mistake and accidentally overcharges the customer? Fortunately, aACE+ Payments makes it easy to correct those errors — and as long as the mistake is fixed on the same day, the erroneous charge won’t even make it to the customer’s credit card statement.

Jamie Gianelli, a sales rep at aACME, receives an order from Southglen High School for new textbooks to replace the outdated ones the school has been using. Nikki Huang, the Vice Principal at Southglen, gives Jamie a long list of books and their quantities, including 45 natural science textbooks. Jamie accidentally mistypes this number as 54, and due to the many items in the order, neither she nor Nikki realize that the total is higher than it should be. It’s only after Jamie has opened the order and taken the payment that she realizes the mistake.

Southglen Order

Fortunately, because Jamie caught the error on the same day that the payment was processed, she can fix it before the incorrect charge hits Nikki’s credit card. She pulls up the order and changes the quantity of the science books from 54 to 45, then voids the receipt that was originally created, which voids the pending charge and removes it from Nikki’s credit card statement. With the updated order Jamie can charge the correct amount without Nikki ever seeing the mistake.

And if a customer wants to pay by ACH? aACE+ Payments supports that too.

Jamie receives an order from the Shea Township School District for a new mounted electronic whiteboard. Tim Collins, the Administrative Assistant at Shea Township, would like to place a 50% deposit on the order using ACH.

STSD Order

To process the deposit right away, Jamie clicks on the Green Plus Icon icon next to the Payment Due field, which opens up a payment dialog. Jamie enters “50%” in the Payment field and marks the “Payment is a Deposit” flag at the bottom of the screen. She selects “ACH” as the payment method.

STSD Enter Payment

Jamie clicks on the Purple Plus Icon icon next to the Bank Account field, and a form for entering the bank account details pops up. Like we saw in the first example, this form is not part of aACE — rather, it’s an integrated portal to aACME’s payment processor.

STSD Charge Card Screen

Jamie enters Tim’s bank information in the form to authorize the payment processor to take the deposit directly from Tim’s checking account — all without his sensitive banking information ever entering aACE.

Jamie closes the form and returns to the payment dialog in aACE. As above, the bank account has been “tokenized” so it can be used for future payments. The only thing left for Jamie to do is click on the Apply Payment button to record the deposit in aACE.

Days later, Jamie receives a notification that the order has been shipped and it’s time to process the final payment. She returns to the order record and again clicks on the Green Plus Icon icon next to the Payment Due field.

As before, she selects “ACH” as the payment method. She has already entered Tim’s banking information in aACME’s payment processor, so a token representing the account appears in a drop-down menu when Jamie clicks into the Bank Account field. Jamie selects the account and clicks the Apply Payment button to process the payment.

STSD Final Payment

As these examples show, aACE+ Payments enables your business to take credit card and ACH payments swiftly and securely, removing the opportunity for errors introduced by duplicate data entry. To learn more about what aACE can do for you, register for a webinar today.

"We wouldn’t be able to do what we do without what aACE does for us. We used to spend hours entering each piece of data by hand — aACE automates ALL of it, freeing up our employees to handle our increasing volume of orders. We can do a lot more now thanks to aACE’s near-limitless functionality." - Cory Elliot, Founder and President, Troy Filters Ltd.

Learn More

You’ve nurtured a lead through the buyer’s journey, matched them with a product that’s sure to fit their needs, and now it’s time to take their payment. If you’re still using outdated manual methods and terminals that don’t communicate with your ERP, this may be time-consuming,... Learn More

-->

You’ve nurtured a lead through the buyer’s journey, matched them with a product that’s sure to fit their needs, and now it’s time to take their payment. If you’re still using outdated manual methods and terminals that don’t communicate with your ERP, this may be time-consuming, error-prone, and unsecured. Wouldn’t it be great if you could process payments quickly and securely all from within your order management solution?

With aACE+ Payments, you can.

A growing list of leading payment processing services integrate seamlessly with your aACE solution, ensuring that you’re able to quickly and securely process credit card, debit card, and ACH check payments. Eliminate the hassle of manually entering payment information into multiple solutions; with aACE+ Payments, you can enter payment information directly into a payment processor’s secure servers from aACE. Securely applying payment is a breeze, saving you time and minimizing the potential for errors. To learn more, let’s take a look at how our sample company, aACME Education Solutions, uses this feature in their day-to-day operations.

Mara Harvey receives a call from Luisa Ramos at the Brightside Charter School. Luisa would like to place an order for 5 student tablets and put it on her company card. Mara creates the order in aACE, specifying Credit Card as the billing terms.

BCS Order

When Mara selects Credit Card as the billing terms, a Credit Card field appears underneath the order’s total. Because Luisa doesn’t have a credit card on file yet, Mara will need to enter one so that it’s available when the product ships.

To add Luisa’s credit card, Mara clicks on the Purple Plus Icon button to the left of the Credit Card field. A form pops up where Mara can enter Luisa’s credit card details without leaving the order. The form automatically pulls in address information from Brightside Charter School’s company record, and Mara fills in the card number, expiration date, security code, and cardholder name.

BCS Generate Alias Form

Although this form was launched by a button in aACE, the form itself isn’t part of aACE — instead it’s a portal into the payment processor’s server that has been integrated seamlessly into aACME’s aACE solution. This ensures that when Mara enters Luisa’s sensitive credit card information, that data is never stored locally where it may be at risk, but rather is stored only on the payment processor’s secure servers.

Once the Mara submits the form, the payment processor generates a token for Luisa’s credit card that is stored in aACE. This makes it easier for the aACME sales team to process future orders, while still maintaining PCI compliance. In seconds, Mara receives a message that the transaction went through successfully. The card is now ready to be used.

Mara closes the form, and aACE automatically pulls the card’s alias into the Credit Card field. Only the card brand, last four digits, and expiration date are displayed. A hidden field contains the token; remember, at no point does aACE itself or Mara’s workstation have access to the full credit card number.

BCS Transaction Result

Mara saves and processes Luisa’s order, which prompts aACE to automatically generate a shipment for the tablets. In aACME’s warehouse, Ned Walker picks the tablets using the aACE Pick App. When he’s finished, aACE automatically transmits the shipment to aACME’s shipping solution.

Over in the Shipping Department, Kristie Hernandez logs into the shipping solution and schedules Luisa’s package for delivery. The shipment information is automatically pulled back into aACE, where the shipment record’s status is updated to Shipped.

At this point, aACE automatically generates an invoice for the order. Because the order is configured to charge the card on file, Luisa’s card is automatically charged for the balance, resulting in a posted receipt and closed invoice.

BCS Order with CC

In the receipt’s log, we can see that the credit card was successfully charged.

BCS Invoice and Receipt

But what happens when there’s a problem with the credit card and the payment fails to go through? aACE notifies the relevant parties immediately, enabling you to prevent products from going out the door without having been paid for. Let’s take a look at how that works.

Mara receives another order, this time for 3 electronic whiteboards from the Montboro School District. Sam Patel, the Assistant Superintendent placing the order, would like to pay with a credit card he has used previously with aACME. As before, Mara selects Credit Card as the billing terms and the Credit Card field appears under the order’s total. This time, instead of entering new credit card details, Mara can simply choose the card Sam wants to use from the drop-down list.

MSD Order

The order proceeds to the warehouse, where it’s picked, packed, and prepared to be shipped. When Kristie schedules the shipment, aACE again automatically generates an invoice and charges the credit card on file – but this time, the card is declined.

Immediately, aACE sends a text message to Kristie’s mobile phone. She cancels the shipment and stops the package from leaving before payment is received. Mara also receives a notification, allowing her to quickly follow up with Sam to get a new credit card for the order.

MSD Notice

Now we’ve seen how aACE+ Payments makes it easy to take credit card payments, but what happens if a customer requests a refund or exchange?

The Full STEAM Academy Charter School ordered 25 French textbooks, but when they arrive, two of the books are damaged. Tina Rivera, the school principal, contacts aACME to initiate the refund process and send the damaged books back.

When the package from Full STEAM arrives in aACME’s warehouse, Alexis Kohn in the Billing department receives a notice alerting her that an adjustment invoice has been generated. She determines that everything looks correct and processes it, which reverses the amount of the two textbooks from the original invoice.

Full STEAM Invoice with Adjustment

Next, Alexis needs to issue a partial refund for the two damaged books. To do that, she pulls up the original receipt and selects Credit/Adjust Receipt from the Actions menu.

Full STEAM Receipt

aACE automatically pulls in the customer, method of payment, invoice, order, and a suggested amount for the refund. After double-checking that the information is correct, Alexis posts the receipt. Tina’s credit card is then refunded when the credit card batch settles overnight.

Full STEAM Receipt Log

What if a sales rep makes a mistake and accidentally overcharges the customer? Fortunately, aACE+ Payments makes it easy to correct those errors — and as long as the mistake is fixed on the same day, the erroneous charge won’t even make it to the customer’s credit card statement.

Jamie Gianelli, a sales rep at aACME, receives an order from Southglen High School for new textbooks to replace the outdated ones the school has been using. Nikki Huang, the Vice Principal at Southglen, gives Jamie a long list of books and their quantities, including 45 natural science textbooks. Jamie accidentally mistypes this number as 54, and due to the many items in the order, neither she nor Nikki realize that the total is higher than it should be. It’s only after Jamie has opened the order and taken the payment that she realizes the mistake.

Southglen Order

Fortunately, because Jamie caught the error on the same day that the payment was processed, she can fix it before the incorrect charge hits Nikki’s credit card. She pulls up the order and changes the quantity of the science books from 54 to 45, then voids the receipt that was originally created, which voids the pending charge and removes it from Nikki’s credit card statement. With the updated order Jamie can charge the correct amount without Nikki ever seeing the mistake.

And if a customer wants to pay by ACH? aACE+ Payments supports that too.

Jamie receives an order from the Shea Township School District for a new mounted electronic whiteboard. Tim Collins, the Administrative Assistant at Shea Township, would like to place a 50% deposit on the order using ACH.

STSD Order

To process the deposit right away, Jamie clicks on the Green Plus Icon icon next to the Payment Due field, which opens up a payment dialog. Jamie enters “50%” in the Payment field and marks the “Payment is a Deposit” flag at the bottom of the screen. She selects “ACH” as the payment method.

STSD Enter Payment

Jamie clicks on the Purple Plus Icon icon next to the Bank Account field, and a form for entering the bank account details pops up. Like we saw in the first example, this form is not part of aACE — rather, it’s an integrated portal to aACME’s payment processor.

STSD Charge Card Screen

Jamie enters Tim’s bank information in the form to authorize the payment processor to take the deposit directly from Tim’s checking account — all without his sensitive banking information ever entering aACE.

Jamie closes the form and returns to the payment dialog in aACE. As above, the bank account has been “tokenized” so it can be used for future payments. The only thing left for Jamie to do is click on the Apply Payment button to record the deposit in aACE.

Days later, Jamie receives a notification that the order has been shipped and it’s time to process the final payment. She returns to the order record and again clicks on the Green Plus Icon icon next to the Payment Due field.

As before, she selects “ACH” as the payment method. She has already entered Tim’s banking information in aACME’s payment processor, so a token representing the account appears in a drop-down menu when Jamie clicks into the Bank Account field. Jamie selects the account and clicks the Apply Payment button to process the payment.

STSD Final Payment

As these examples show, aACE+ Payments enables your business to take credit card and ACH payments swiftly and securely, removing the opportunity for errors introduced by duplicate data entry. To learn more about what aACE can do for you, register for a webinar today.

"We wouldn’t be able to do what we do without what aACE does for us. We used to spend hours entering each piece of data by hand — aACE automates ALL of it, freeing up our employees to handle our increasing volume of orders. We can do a lot more now thanks to aACE’s near-limitless functionality." - Cory Elliot, Founder and President, Troy Filters Ltd.

Learn More

Read more about Seamlessly Link Records in aACE to Files on Your Server – Here’s How

Seamlessly Link Records in aACE to Files on Your Server – Here’s How

aACE’s File Server Folder Launcher feature allows you to keep files organized on your company server while making it easy to access the folders you need directly from the relevant Lead, Project, Order, or Job record in aACE. Let’s take a look at how it works.

 

 

Now that you’ve seen this feature in action, let’s walk through how one company uses it in their day-to-day operations.

Our sample company, aACME Educational Services, publishes educational resources and programs for students, teachers, and school administrators. They’ve just received an order for a School Spirit Week science workshop from the Full STEAM Charter School (FSCS). As part of the order, FSCS has asked for custom signage and curricular materials to promote the school’s astronomy program.

aACME’s graphic designers are not aACE users, so all of their work stays on the company shared drive. Account manager Mara Harvey sends drafts to the client and passes their feedback on to the creative team. Because aACME offers workshops like this regularly, they have a template set up with their standard workflow.

Mara starts by opening the order’s record in aACE. From the Actions menu, she selects “Reveal File Server Folder”. This creates a new folder on her shared drive that’s pre-populated with the subfolders she and her colleagues use to keep their files organized. When Mara follows up with FSCS, she can easily access all of the files related to their order right from her aACE solution – ensuring she has everything she needs close at hand.

If you’d like to know more about this feature or discuss what else aACE can do for you, contact us today to learn more.

Learn More

aACE’s document management system is great for storing files directly in aACE, but if you’re in a creative or an engineering environment, you may need to keep files on your shared company server where colleagues who aren’t aACE users can access them. Wouldn’t it be great if you could access... Learn More

-->

aACE’s document management system is great for storing files directly in aACE, but if you’re in a creative or an engineering environment, you may need to keep files on your shared company server where colleagues who aren’t aACE users can access them. Wouldn’t it be great if you could access those server files directly from the relevant records in your ERP solution?

With aACE, you can.

aACE’s File Server Folder Launcher feature allows you to keep files organized on your company server while making it easy to access the folders you need directly from the relevant Lead, Project, Order, or Job record in aACE. Let’s take a look at how it works.

 

 

Now that you’ve seen this feature in action, let’s walk through how one company uses it in their day-to-day operations.

Our sample company, aACME Educational Services, publishes educational resources and programs for students, teachers, and school administrators. They’ve just received an order for a School Spirit Week science workshop from the Full STEAM Charter School (FSCS). As part of the order, FSCS has asked for custom signage and curricular materials to promote the school’s astronomy program.

aACME’s graphic designers are not aACE users, so all of their work stays on the company shared drive. Account manager Mara Harvey sends drafts to the client and passes their feedback on to the creative team. Because aACME offers workshops like this regularly, they have a template set up with their standard workflow.

Mara starts by opening the order’s record in aACE. From the Actions menu, she selects “Reveal File Server Folder”. This creates a new folder on her shared drive that’s pre-populated with the subfolders she and her colleagues use to keep their files organized. When Mara follows up with FSCS, she can easily access all of the files related to their order right from her aACE solution – ensuring she has everything she needs close at hand.

If you’d like to know more about this feature or discuss what else aACE can do for you, contact us today to learn more.

Learn More

Scroll to Top